Introduction to Flashfood
Flashfood for Partners (Beta)
Introduction to Flashfood
- Is there a cost to use Flashfood?
- How do I start using Flashfood at my grocery store?
- Does Flashfood accept cash purchases?
- How can Flashfood benefit my grocery store?
- What are the hours of operation for Flashfood support and how do I reach them?
- What is Flashfood and how does it work for grocery stores?
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Getting Started
Operational Process
- Can unsold food be donated after Flashfood?
- Why does my store’s produce box/bag participation not show on Flashfood reporting?
- How do I know what/how much to post on Flashfood?
- What happens to food that is not sold on Flashfood?
- Can I post multiple items at once even if they have different prices?
- When should items be physically removed from the Flashfood Zone?
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Shopper Pickups/Refunds
- Can shoppers request refunds if they are not satisfied with items in their order?
- What happens if a shopper misses their pickup?
- What should I do if a customer arrives after their items have expired?
- How can a shopper cancel an order?
- What if items go missing during pickup?
- What should I do when a shopper picks up their order?
SNAP EBT
Technical Issues
- What if my device loses internet connectivity?
- What steps should I take if my device won’t turn on or charge?
- What’s the procedure if our device is stolen?
- What should I do if I lose my Flashfood app login credentials?
- How should I address discrepancies in reporting numbers?
- Why does my report show a negative posting $?
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